1. Booking & Payment

• A non-refundable booking fee of 30–50% is required to secure your event date.

• The remaining balance must be paid no later than 7 days before the event date, unless otherwise agreed in writing.

• Bookings are not confirmed until the booking fee has been received.

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2. Minimum Spend

• A minimum spend applies to all events and will be clearly stated in your quotation or invoice.

• Minimum spend covers design time, preparation, setup, and use of hire items.

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3. Cancellations & Date Changes

• Booking fees are non-refundable under any circumstances.

• Cancellations made within 14 days of the event require full payment of the invoice.

• Date changes are subject to availability and may incur an additional fee.

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4. Changes to Orders

• Any changes to the agreed décor, quantities, or colour schemes must be requested at least 10 days before the event.

• Late changes cannot be guaranteed and may incur additional charges.

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5. Setup, Collection & Venue Access

• The client is responsible for ensuring venue access at the agreed setup and collection times.

• Delays caused by restricted access may result in additional charges.

• Some items may be collected the same day or the following day, depending on the agreement.

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6. Damage, Loss & Hire Items

• All hire items remain the property of the stylist at all times.

• A refundable damage deposit may be required for hire items.

• The client is responsible for any loss, damage, stains, wax, burns, or breakages during the hire period.

• Repair or replacement costs will be deducted from the deposit or invoiced separately.

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7. Balloons & Environmental Factors

• Balloons are affected by temperature, humidity, sunlight, and handling.

• Once installed, no responsibility can be accepted for balloon popping, deflation, or movement due to environmental conditions.

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8. Health & Safety

• Décor items must not be moved or altered once installed.

• Children must be supervised at all times around décor installations.

• The stylist accepts no liability for injury caused by misuse of décor items.

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9. Photography & Marketing

• The stylist reserves the right to photograph and record décor setups for portfolio, website, and social media use.

• Please advise in writing prior to the event if you do not wish images to be used.

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10. Late Payments

• Late payments may result in setup delays or cancellation of services.

• Late payment fees may apply where applicable.

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11. VAT

• All prices are exclusive of VAT unless stated otherwise.

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12. Acceptance of Terms

• Payment of the booking fee confirms acceptance of these terms and conditions in full.